Privacy Policy

Silkruya is deeply committed to maintaining the privacy and dignity of all our customers. We understand the sensitive nature of our product offerings and assure you that your personal data is treated with the highest level of confidentiality.

What Information We Collect:

  • Name

  • Phone number

  • Shipping address

  • Email address (if provided)

  • Order history

  • Payment method (via secure third-party gateway)

We do not store or access your card or banking details at any time.

Why We Collect This Information:

  • To fulfill your orders and deliver products efficiently

  • To provide order status updates and delivery tracking

  • To respond to customer service inquiries or complaints

  • To improve our products, services, and website experience

Data Protection:

We take all reasonable steps to protect your data from unauthorized access or misuse. Our website uses secure encryption protocols (SSL) and we partner with reliable, PCI-compliant payment gateways.

Disclosure to Third Parties:

We do not sell, rent, or share your information with any third parties for marketing purposes.

Your data may only be shared with:

  • Courier partners, for delivery purposes

  • Payment processors, to complete your transactions

If legally required (e.g., by a court order), we may disclose information to regulatory authorities.

Your Rights:

  • You may request to view, edit, or delete your personal information at any time.

  • To do so, please contact us at privacy@silkruya.com

We respect your privacy and thank you for trusting Silkruya.