Shipping Policy
At Silkruya, we strive to deliver your order promptly, securely, and with the utmost care, no matter where you are in Pakistan. Our goal is to provide you with a smooth and reliable shipping experience from the moment you confirm your purchase to the moment it arrives at your doorstep.
Order Processing
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Processing Time: All confirmed orders are processed within 1 to 2 business days, excluding Sundays and public holidays.
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Order Confirmation: Once your order is placed, you will receive a confirmation email or SMS.
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Cut-off Time: Orders placed after 2 PM are processed the following business day.
Delivery Time
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Estimated Delivery Time: 3 to 5 business days after dispatch, depending on your location.
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For remote or less accessible areas, delivery may take slightly longer. We appreciate your patience and understanding in such cases.
Shipping Charges
Shipping charges are calculated dynamically based on:
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Delivery location
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Weight and size of the order
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Total order value
In some cases, shipping may be free — for example, if your order exceeds a certain amount or falls within a promotional offer. Any applicable shipping cost (if any) will be clearly shown at checkout before payment.
Tracking & Notifications
Once your order is dispatched:
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You will receive an SMS or email notification with your tracking number.
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You can use this tracking number to follow the status and movement of your parcel in real time.
Important Guidelines
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Please ensure that your address and contact information are correct and complete when placing your order.
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Our courier partner will make at least one to two attempts to deliver your parcel. If you are unreachable or the delivery fails due to incorrect address or non-availability, the package may be returned.
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Once marked as “delivered” by the courier, Silkruya assumes the order has been successfully received.
For any shipping-related inquiries or support, feel free to contact us at support@silkruya.com or via WhatsApp at +92-3196491455. We are here to help.