Return & Exchange Policy
At Silkruya, we take immense pride in providing high-quality, thoughtfully designed intimate wear and loungewear that meet the comfort, modesty, and practical needs of our valued customers. Customer satisfaction is at the heart of our business, and we aim to deliver a positive and seamless shopping experience every time.
Due to the Intimate Nature of Our Products:
Please note that we do not accept returns or exchanges on most of our products due to hygiene and health regulations. This policy is in place to ensure that each item delivered to our customers is 100% fresh, unused, and hygienic.
This includes, but is not limited to:
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Bras
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Underwear
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Period panties
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Sleepwear
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Any product worn close to the body
We hope our customers understand that accepting returns on such items would compromise the health and safety standards we are committed to upholding.
Damaged or Incorrect Items
We do recognize that mistakes or damage can occur in rare cases, and we want to make that right.
If you receive a product that is:
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Incorrect (wrong size or style sent)
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Visibly damaged during delivery
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Defective or faulty
Please contact our Customer Care team within 48 hours of receiving the item. You can reach us at:
📩 Email: support@silkruya.com
📞 WhatsApp: +92-3196491455
To process your request quickly, kindly provide:
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Your order number
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A brief description of the issue
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Photographic evidence of the received item(s)
Our team will review your claim within 2–3 business days. If the issue is verified, we may offer a replacement, store credit, or another suitable resolution.
Important Notes:
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We reserve the right to decline returns or exchanges if the claim is submitted after 48 hours or if there is no valid reason.
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Claims must be made before using or washing the item.
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Refunds are not issued unless approved under exceptional circumstances.
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Store credit (if issued) is valid for 60 days.
Thank you for supporting a clean and respectful shopping environment.